Eligibility:

To be eligible for a return, all of the following conditions must be met:

• Product purchased within 15 days (North America only)
• Product is unused, uninstalled, and undamaged
• Original packaging is intact with all accessories and included materials
• Serial number matches the original order record
• Proof of purchase or receipt is provided
• A Return Merchandise Authorization (RMA) has been issued

Note: Products that have been installed, mounted, or used must go through our Warranty process and are not eligible for standard return.

Packaging & Shipping Your Return

Once an RMA has been issued:

1. Securely package your item in its original box with all included accessories and materials.
   
2. Include a copy of your receipt/invoice and your RMA number inside the package.
   
3. Include a note indicating whether you are requesting a refund or exchange, and if an exchange, specify the replacement item.
   

Ship your return to:

Touch Screen Guru / Interactive Solutions LLC
1 E Deer Valley Rd Ste 207
Phoenix, AZ 85024

After We Receive Your Return:

• All returns are inspected within 2–5 business days of arrival.
• You will be notified by email once your return is approved or denied.
• If approved, refunds or exchanges will be processed according to our Refund Policy.

Important Notes

• Shipping charges are non-refundable.
• Customers are responsible for all return shipping costs and risk of loss or damage in transit.
• Returns may be subject to a 15% restocking fee.
• If a return does not meet eligibility requirements after inspection, the item will be returned to the customer at their expense.

Shipping Damage

• If your product arrived damaged, notify us within 48 hours of delivery with photos of the product and packaging.
• Orders shipped on a customer’s own logistics account are the responsibility of the customer. Touch Screen Guru is not responsible for third-party shipping damage.

If your product is experiencing technical issues beyond setup or configuration, our team will help determine whether it qualifies for repair under warranty or as a paid service.

1. Begin with troubleshooting — our technicians may request photos, videos, or serial numbers.
   
2. If repair is approved, you’ll receive an RMA number with instructions for returning the unit.
   
3. Ship the product to our repair center as directed.
   
4. Once received, our technicians will evaluate and perform the necessary repairs or replacements.
   

If the issue is covered under warranty, repairs and return shipping will be handled at no cost to you.

If the product is out of warranty, an estimate will be provided prior to any work being performed.

All Ultra-Series and commercial-grade products include warranty coverage as specified per model:

• Standard 3-Year Commercial Warranty on models 32" and below
• Standard 2-Year Commercial Warranty on model 43" and above.
• Advanced Replacement available on select models
  

Warranty covers:

• - Manufacturing defects or component failures under normal use.
  
• - Hardware malfunction not caused by misuse, modification, or environmental damage.

Warranty does not cover:

• - Accidental or cosmetic damage
  
• - Improper installation or unauthorized modifications
  
• - Damage from natural disasters or power surges
  
• - Normal wear and tear or consumable parts
  

For all warranty or service inquiries, please contact:

Phone: 833-286-8241

Email: support@touchscreenguru.com

All orders within the United States are shipped via UPS Ground or freight for palletized shipments.

Shipping charges apply unless otherwise stated in your quote or if you provide your own UPS or FedEx account for billing.

Orders are typically shipped according to your preferred delivery method and transit time, unless alternate arrangements have been agreed upon in writing.

Once your shipment has been processed and a shipping label has been created, a tracking number will be emailed automatically to the billing or contact address on file.

This tracking number can be used to monitor your shipment directly through the carrier’s website.

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International orders are processed and shipped via UPS Worldwide or freight forwarding partners, depending on order size and destination.

Shipping costs, duties, and import fees are not included in product pricing and will be quoted separately once your order details and destination are confirmed.

Customers are responsible for all applicable customs duties, taxes, and brokerage fees charged by their local authorities.

Estimated delivery times vary by region and carrier.

You will receive a tracking number once your shipment has left our warehouse, allowing you to follow your package’s progress online.

For international shipping quotes or additional information, please contact our team at support@touchscreenguru.com.

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