Returns and Refunds Policy

Thank you for shopping at Interactive Solutions LLC/ Touch Screen Guru.

If you are not entirely satisfied with your purchase, we’re here to help.

Our products are eligible for return within 15 days from the date of purchase within North America. You may exchange a new product for another item or request a refund. A 15% restocking fee may apply. *Sales in other countries and overseas are considered final.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 15 days
  • The product is in its original packaging with everything that came in the box as new
  • The product isn’t used or damaged
  • You have the receipt or proof of purchase
  • You obtained a Return Merchandise Number (RMN) from us

Products that do not meet these criteria will not be considered for return.

To obtain a Return Merchandise Number (RMN), contact us:

  • By phone number: 833-286-8241
  • By email: support@touchscreenguru.com
  • By visiting this page on our website: https://touchscreenguru.com/contact-us/

Send the product with its original packing and the receipt or proof of purchase and the RMN number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:

23335 N 18th Dr Ste 132 Phoenix, AZ 85027

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Interactive Solutions LLC/ Touch Screen Guru.

Damaged items

If you received a product that was damaged during shipping, please notify us immediately for assistance. Orders/ products MUST to be internally inspected for damage when received. If your order was shipped on your logistics account, you will be responsible for contacting your carrier for damages incurred. Touch Screen Guru is NOT responsible for shipping damage.

Route Package Protection

Touch Screen Guru offers Route as a separate service at checkout. Route, is a separate package protection company that is not affiliated with Touch Screen Guru and we do not make money of of Route or their charges. Route Package Protection is a service provided by the company Route to protect online shoppers from various issues that can arise during the shipping and delivery process of their orders. Route is a third-party platform that partners with online retailers to offer this service to customers. Route Package Protection typically covers the following aspects:

Lost, Stolen, or Damaged Shipments: If a package is lost, stolen, or damaged during transit, Route will facilitate a resolution, such as a replacement item or a refund. Customers can file a claim with Route to request assistance in such cases.

Order Tracking: Route offers a centralized tracking platform that allows customers to keep an eye on the status of their shipments. This provides transparency and peace of mind regarding the whereabouts of their packages.

Easy Claim Process: In the event of a problem with a shipment, customers can easily file a claim through the Route app or website. The process is typically straightforward, and customers are guided through the necessary steps to initiate a claim.

Quick Resolutions: Route aims to resolve issues with shipments as swiftly as possible. This can include processing refunds, facilitating replacements, or addressing any other problems that may arise during the shipping process.

Visual Tracking: Route often provides visual tracking for packages, which means customers can see the location and status of their shipments on a map, giving them a more interactive and real-time view of the delivery process.

App Integration: Route Package Protection integrates with the apps or websites of partnering retailers, making it convenient for customers to add protection to their orders during the checkout process.

It’s important to note that Route Package Protection is not a shipping carrier but a service that offers an extra layer of protection to online shoppers for their orders. Retailers may offer it as an optional service at checkout, and customers can choose to add it for a fee. This service can provide peace of mind to customers, as it helps them address issues like lost, stolen, or damaged packages more easily, often streamlining the claims process and ensuring a better overall shopping experience.

Sale items

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded. Please check with your sales person.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

By phone number: 833-286-8241

By email: support@touchscreenguru.com

By visiting this page on our website: https://touchscreenguru.com/contact-us/