Customer service kiosks are the new normal for many of today’s businesses. They give customers more control and facilitate everything from faster ordering to an improved bottom line for businesses. These versatile tools make it easy for even individuals who aren’t computer savvy to quickly place an order or interact with others in an intuitive format that doesn’t require any learning curve.
Creating an Enhanced Customer Service Experience
Touchscreen Guru’s kiosk solutions give customers an exceptional experience, whether it’s visitor check-in for guests in an office setting or self-service ordering at a busy retail outlet. Customers appreciate the chance to control their orders and consider options without waiting in line or approaching a salesperson.
Comprehensive Information – Provide every customer with all the information they need to place an order or complete an online questionnaire without tying up employees until customers reach the point of sale. With just a touch on the screen, customers can get the information they need and proceed with a purchase. Using the right software with our touchscreen monitors, customers have far more information at their fingertips than your business can provide any other way.
Quicker, More Efficient Service – When some or all of your customers or guests use touchscreen technology, your staff members are freed up to address more pressing issues. Conference and event registration is quick and easy without lines backing up at inefficient registration tables. When you give customers and guests the autonomy to do simple tasks independently, you improve service and minimize bottlenecks or reduce stress for everyone.
Improved Customer Satisfaction – Customizing an order or requesting a price check is less intimidating when customers use a kiosk. It’s more relaxing and can improve customer knowledge of your product or service. Customers who can access touchscreen monitor kiosks report higher satisfaction levels, partly because they perceive businesses using touchscreen kiosks as more current and technologically advanced. As a result, they are more likely to return to your business.