How do I pay for my order?

• Website Orders: If you place an order directly through our website, Shopify automatically generates your order record and receipt at checkout.

• Purchase Orders & Custom Solutions: For custom solutions or orders placed outside the website, all invoices are created and issued through QuickBooks.

• Payment Terms: Most orders are due upon receipt, and products are shipped once payment has been received. In certain cases—such as large projects or special purchase orders—partial payment terms (e.g., 50% upfront) may apply.

• Payment Methods: Once your invoice is generated, it will be emailed directly from QuickBooks with a secure FluidPay link for online payment. We accept: Credit Card or ACH through FluidPay. Wire Transfer or Check for approved business accounts.

Need assistance? To request a copy of an existing invoice or confirm payment status, please contact support@touchscreenguru.com.

How can I check my order status?
As soon as your order leaves our warehouse, you will receive a tracking email with carrier details. You can monitor progress directly on the carrier's website. For additional updates, feel free to contact our Customer Support team at support@touchscreenguru.com.

Can I add a Purchase Order (PO) or Reference Number?
Yes. You can add a PO or reference number to both the invoice and the packing slip regardless of how you order:

• Online: Enter your number in the Notes field during checkout.
• Email/Phone: Simply provide the number to your representative, and we will automatically include it on all documentation.

How will my order be shipped?
We use Shopify Shipping for all website orders to ensure accurate, real-time rates. Within the United States, all invoiced orders through QuickBooks are shipped via UPS Ground or freight for palletized shipments.

• Billing: Shipping charges apply to all orders unless otherwise stated in your quote.

• Customer Shipping Accounts: If you wish to provide your own UPS or FedEx account for billing, please contact us directly at support@touchscreenguru.com before placing your order so we can make the necessary arrangements.

• Tracking: Once your shipment has been processed and a shipping label created, a tracking number will be emailed automatically to the billing or contact address on file. This number allows you to monitor your shipment directly through the carrier’s website.

When will my monitor arrive?
Your total wait time consists of Processing Time + Transit Time:

• Processing: In-stock items typically ship within 1–2 business days. Lead times for custom solutions will be specified in your quote.

• Transit (Shipping Choice): At checkout, you will be presented with several shipping options. You can choose the speed and price point that best fits your needs.

• Tracking: Once your shipment is processed, Shopify will email you a tracking link to monitor your package's progress.

Do you ship internationally?
Yes, we ship worldwide.

Website Orders: International shipping rates are calculated at checkout via Shopify Shipping.

Custom & PO Orders: These are shipped via UPS or Freight Forwarding partners.

Duties & Fees: Shipping costs, duties, and import fees are not included in product pricing. Customers are responsible for all applicable customs duties, taxes, and brokerage fees charged by local authorities.

Additional Billing: If Shopify does not cover all necessary shipping and import fees at checkout, a separate invoice will be issued via QuickBooks.

Tracking: You will receive a tracking number once your shipment has left our warehouse, allowing you to follow its progress online.

For international shipping quotes or additional information, please contact our team at support@touchscreenguru.com.

What if my monitor arrives damaged?
Please inspect all shipments immediately upon arrival.

1. Note Damage: If the box is visibly damaged, note this on the carrier's delivery receipt before signing.
2. Document: Take photos of the packaging and the product damage.
3. Report: Contact us within 48 hours to initiate a claim and a Return Merchandise Authorization (RMA). We will work quickly to provide a replacement.

For more questions on Damaged Shipments please refer to our Return & Repair support center section.

Do I need an account to shop?
An account is not required, but it is highly recommended. Having an account allows you to:

• View order and invoice history.
• Track shipments in real-time.
• Manage returns easily.
• Pre-fill details for faster future checkouts.

How to sign up:

1. Click Sign In at the top right of the website.
2. Select Create Account.
3. Enter your company or personal details.
4. Click Create Account to finish setting up your profile.

You can now place and manage orders directly through your Touch Screen Guru account.

If you have already placed your items in the cart, you can still create an account at checkout:

1. With an item in your shopping cart, click the Checkout button.
2. After filling in your billing and shipping details, check the box labeled Create an account.
3. Complete your order as usual. Your account will be created automatically using the details you provided.

How do I update my information?
You can update your company name, email, payment details, and addresses at any time:

1. Sign in and click My Account.
2. Click My Details.
3. Edit your information and save your changes.